Use CTRL + F to search for your question by keywords.

If you are still unsure of who to ask for help, please contact the College Student Navigators directly: navigators@cotr.bc.ca

Having problems with COTROnline (Moodle)? Getting kicked out of the COTROnline website? Courses not appearing in your MyCourses page? Can't access a video or website in your course content? Need help submitting your video assignment? 

[accordion] [accordion_item title="COTROnline Help Desk"]

[icon name="fa-envelope"]cotronline@cotr.bc.ca[/icon][icon nline="1" name="fa-users"]@cotronline on Teams[/icon][icon nline="1" name="fa-book"]Student Help Guide[/icon]

[icon nline="1" name="fa-map-marker"]KC120 (Learning Commons)[/icon][icon nline="1" name="fa-phone"]250-489-2687, ext. 3737[/icon][icon nline="1" name="fa-phone"]Toll Free: 250-489-2751, ext. 3737[/icon]

[/accordion_item] [/accordion]
COTROnline Help Desk

[icon name="fa-envelope"]cotronline@cotr.bc.ca[/icon][icon nline="1" name="fa-users"]@cotronline on Teams[/icon][icon nline="1" name="fa-book"]Student Help Guide[/icon]

[icon nline="1" name="fa-map-marker"]KC120 (Learning Commons)[/icon][icon nline="1" name="fa-phone"]250-489-2687, ext. 3737[/icon][icon nline="1" name="fa-phone"]Toll Free: 250-489-2751, ext. 3737[/icon]

Don't understand the discussion question? Not certain what is required for an assignment? Can't meet a deadline? Can't see your grades or feedback?

[accordion] [accordion_item title="Please contact your course instructor"]

[icon name="fa-hand-o-right"]Some helpful advice for reaching out to your instructor[/icon]

[icon name="fa-search"]Find your instructor's contact info.[/icon] [/accordion_item] [/accordion]

Please contact your course instructor

[icon name="fa-search"]Find your instructor's contact info.[/icon]

[icon name="fa-hand-o-right"]Some helpful advice for reaching out to your instructor[/icon]

Can't log in or need to reset your password? Need to access MS Teams? Can't access the College of the Rockies Portal or Webmail/Outlook? Can't access a library database or article? Can't login to AccessCOTR?

[accordion] [accordion_item title="Contact IT Student Help Desk"]

[icon name="fa-envelope"]studenthelp@cotr.bc.ca[/icon][icon nline="1" name="fa-book"]Password Support[/icon] [icon nline="1" name="fa-book"]Getting Started with Technology Base Camp[/icon]

[icon nline="1" name="fa-map-marker"]KC 109[/icon][icon nline="1" name="fa-phone"]250-489-2751, ext. 3701[/icon][icon nline="1" name="fa-phone"]Toll Free: 1-877-489-2687, ext. 3701[/icon]

[/accordion_item] [/accordion]
IT Student Help Desk

[icon name="fa-envelope"]studenthelp@cotr.bc.ca[/icon] [icon nline="1" name="fa-book"]Password Support[/icon] [icon nline="1" name="fa-book"]Getting Started with Technology Base Camp[/icon]

[icon nline="1" name="fa-map-marker"]KC 109[/icon][icon nline="1" name="fa-phone"]250-489-2751, ext. 3701[/icon][icon nline="1" name="fa-phone"]Toll Free: 1-877-489-2687, ext. 3701[/icon]

Need help registering for a course? Need help getting into AccessCOTR to print T22 forms, check final grades, or request transcripts?

[accordion] [accordion_item title="Contact College of the Rockies Registration"]

[icon name="fa-envelope"]reghelp@cotr.bc.ca[/icon][icon nline="1" name="fa-globe"]Admissions and Registration Website[/icon]

[icon nline="1" name="fa-phone"]250-489-8237, ext. 3237[/icon][icon nline="1" name="fa-phone"]Toll Free: 1-877-489-2687, ext. 3237[/icon]

[/accordion_item] [/accordion]
Registration Help Desk

[icon name="fa-envelope"]reghelp@cotr.bc.ca[/icon][icon nline="1" name="fa-globe"]Admissions and Registration Website[/icon]

[icon nline="1" name="fa-phone"]250-489-8237, ext. 3237[/icon][icon nline="1" name="fa-phone"]Toll Free: 1-877-489-2687, ext. 3237[/icon]

Need help finding an article, book, etc. for your paper? Need a student card? Need help with research or APA / MLA / Chicago formatting? Looking for a place to study or room to book for groupwork?

[accordion] [accordion_item title="Contact the Learning Commons Reference Desk"]

[icon name="fa-envelope"]circdesk@cotr.bc.ca[/icon][icon nline="1" name="fa-globe"]Learning Commons Website[/icon][icon nline="1" name="fa-address-card"]Link to Request Student ID Card[/icon][icon nline="1" name="fa-calendar"]Room and Equipment Bookings[/icon]

[icon name="fa-book"]Research help[/icon][icon nline="1" name="fa-phone"]250-489-8292, ext. 3292[/icon][icon nline="1" name="fa-phone"]Toll Free: 1-877-489-2687, ext. 3292[/icon]

[/accordion_item] [/accordion]
Learning Commons Reference Desk

[icon name="fa-envelope"]circdesk@cotr.bc.ca[/icon][icon nline="1" name="fa-globe"]Learning Commons Website[/icon][icon nline="1" name="fa-address-card"]Link to Request Student ID Card[/icon][icon nline="1" name="fa-calendar"]Room and Equipment Bookings[/icon]

[icon name="fa-book"]Research help[/icon][icon nline="1" name="fa-phone"]250-489-8292, ext. 3292[/icon][icon nline="1" name="fa-phone"]Toll Free: 1-877-489-2687, ext. 3292[/icon]

Need help scheduling an exam? Can't find your exam in RegisterBlast? Need Exam support or accommodations?

[accordion] [accordion_item title="Contact College of the Rockies Exam Services"]

[icon name="fa-envelope"]exam@cotr.bc.ca[/icon][icon nline="1" name="fa-globe"]Exam Services and Schedules Website[/icon]

[icon nline="1" name="fa-phone"]250-489-2751, ext. 3360[/icon][icon nline="1" name="fa-phone"]Toll Free: 1-877-489-2687, ext. 3360[/icon]

[/accordion_item] [/accordion]
Exam Services and Schedules

[icon name="fa-envelope"]exam@cotr.bc.ca[/icon][icon nline="1" name="fa-globe"]Exam Services and Schedules Website[/icon]

[icon nline="1" name="fa-phone"]250-489-2751, ext. 3360[/icon][icon nline="1" name="fa-phone"]Toll Free: 1-877-489-2687, ext. 3360[/icon]

Feeling overwhelmed? Not certain what is needed to complete your program or transfer to another institution? In emotional distress? Need an accommodation for an exam?

Contact Student Services - all interactions are strictly confidential

[accordion] [accordion_item title="Contact Student Services"]

[icon name="fa-envelope"]studentservices@cotr.bc.ca[/icon][icon nline="1" name="fa-book"]Student Support Contacts[/icon][icon nline="1" name="fa-calendar"]Book an Appointment[/icon]

[icon nline="1" name="fa-phone"]250-489-8243, ext. 3243[/icon][icon nline="1" name="fa-phone"]Toll Free: 1-877-489-2687, ext. 3243[/icon]

[/accordion_item] [/accordion]
Student Services

[icon name="fa-envelope"]studentservices@cotr.bc.ca[/icon][icon nline="1" name="fa-book"]Student Support Contacts[/icon][icon nline="1" name="fa-calendar"]Book an Appointment[/icon]

[icon nline="1" name="fa-phone"]250-489-8243, ext. 3243[/icon][icon nline="1" name="fa-phone"]Toll Free: 1-877-489-2687, ext. 3243[/icon]

Need writing, math, or STEM support? Looking for a Peer Tutor?

[accordion] [accordion_item title="Learning Commons Tutoring Support"]

[icon nline="1" name="fa-globe"]Tutoring Support Website[/icon][icon nline="1" name="fa-user"]Peer Tutoring Program[/icon]

[icon nline="1" name="fa-comments-o"]WriteAway online writing help[/icon][icon nline="1" name="fa-comments-o"]AskAway online research help[/icon]

[/accordion_item] [/accordion]
Learning Commons Tutoring Support

[icon nline="1" name="fa-globe"]Tutoring Support Website[/icon][icon nline="1" name="fa-users"]Peer Tutoring Program[/icon]

[icon nline="1" name="fa-comments-o"]WriteAway online writing help[/icon][icon nline="1" name="fa-comments-o"]AskAway online research help[/icon]

Use CTRL + F to search for your question by keywords.

If you are still unsure of who to ask for help, please contact the College Student Navigators directly: navigators@cotr.bc.ca

Last modified: Tuesday, 27 May 2025, 11:56 AM